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Does Traditional Web Performance Still Matter?

More than two years ago, I created a post that was frank in its statement that Web performance measurement isn’t just a technology issue, it’s a business issue. As we approach 2012, a new question is...

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Overcoming the Momentum of Traditional Web Performance

When I asked if traditional Web performance still mattered, the post generated a flurry of comments and questions that I haven’t seen in in a long time. After some reflection and discussions with...

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Customer Experience: Standing on your own four legs

Tables. They’re pretty ubiquitous. You might even be using one right now (although in the modern mobile world, you may not. LAMP POST!). A strong business is like a table, supported by four legs. The...

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Customer Experience: The Vanishing Reviews

SJE is an excellent supporter of the online economy. However, she is also very focused on the experience she suffers through on many online retail applications. The question I get frequently from the...

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The Three Pillars of Web Performance

Had a great conversation with a colleague today. She and I were bouncing around some ideas, and I listed my top 3 topics in Web performance as “Speed, Revenue, and Experience”. She was quick to correct...

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Web Performance: Your opinion is only somewhat relevant

Context is everything. Where you stand when reading or watching something shapes the way you experience it. Just as Einstein explained to us in the Train/Platform Thought Experiment, the position of...

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